Product Operations manager

Product Operations, ProductOps or Product Operations, is a role designed to assist and help an organization’s cross-functional product team in ordre to operate as efficiently as possible.

they intervene at several levels such as:

• Facilitating interviews with users and other market research
• Overseeing quality assurance checks on new features
• Analyzing data to help product management make more informed decisions
• Developing business processes to streamline product development
• Managing the many tools (for roadmap, prototyping, etc.) that the product team uses
• Working closely with support and sales to improve the customer experience

Why is Product Ops a Must on Your Product Team?

Nowadays, companies benefit from several technologies in order to respond correctly to the needs of certain customers, in ordre to be on the road , in orde to keep a good business management. its has become a must to companies to use servel tools in order to be corresponding to its technologies.

Today more than ever these companies watch over these technologies in order to develop and improve their products .for the purpose of satisfying their customers mainly from applications monitors customer usage to digital prototyping & persona’s solution via sheet software. product route.

Is there a drawback to all of this?

Do companies have several positions to do the same tasks?

is there a conflict of interest ?

1 — the company is obliged to learn from the teams on its tools

2 — In collabrotive work with suppliers and customers the best practices to use these solutions most of time that one wants to make a new application or a modification are made.

How product ops helps:

Specialists build systems to capture, review, and analyze the usage of informations and other key data. They expose this data to product management to help PMs make better-informed product decisions.

Core Responsibilities of Product Ops :

1- Supporting onboarding

2- Rolling out best practices

3- Developing a continuing education program

4- Streamlining critical and routine tasks and processes

5- Maintaining templates, guidelines, references, and resources for product managers

6- Managing the product stack and tools

7- Making the right data easily available

8- Managing the customer feedback lifecycle

Product OPS when and how ?

To respond to this pain of the Product organization, a role has recently emerged. It aims to simplify the life of the Product Managers (and Product teams in general): wich is the role of Product Ops.

But why the suffix “Ops”? To draw a parallel with the role of DevOps ? these professionals have a double hat. They “facilitate” the life and tasks of developers by:

1- providing the means and the production process so that the devs can care more about the quality of their code;
2- ensuring the robustness of the release process by automating as many tasks and tests as possible.

The right balance!

Like all organizational features, setting up this new role is tempting. But first of all, you must ask yourself the question of the relevance of its implementation in your organization. In an “as a product” organization, a choice must respond to a pain point, for an identified benefit.

Three factors can justify its implementation:

• Significant growth of Product teams which leads to the need to standardize practices and tools.
• A need to operate geographically dispersed teams, with a risk of non-alignment of visions and non-consistency of functionalities.
• An organization based on unstable teams or with rapidly changing borderlines.

ProductOps Vs DevOps.

Some articles explain that the coordination of developments and deployments clearly falls within the scope of DevOps can also be a prerogative part of the of ProductOps.

Sometimes ProductOps is even affected by the implementation of tools for monitoring and automating deliveries.

These missions are usually devolved to the Scrum Master then generally diminished to the development team which has become autonomous.

Conclusion